Safe digging

Written consent from Keyera is required before conducting certain activities on, across, or near a Keyera pipeline right-of-way, including construction, ground disturbance, or crossing a pipeline right-of-way with vehicles or mobile equipment.

Do not begin work until Keyera has reviewed your request and provided written consent. Working without consent may damage a pipeline, create an unsafe situation, delay your project, and may result in regulatory fines or penalties.

Know what’s below before you begin any work

Before starting any digging or ground disturbance work, contact your local One Call service in Canada or 811 in the U.S. to request a locate for underground utilities and infrastructure. This free service is required whether you are doing the work yourself or hiring a contractor. 

Submit your locate request at least three working days before work begins in Canada and the U.S. In Ontario, requests must be made at least five working days in advance. 

After your request is submitted, Keyera will review your plan, mark the pipeline location, and provide information on obtaining written consent. A Keyera representative may also contact you to discuss your planned work.

How to request written consent

1. Submit your request

Email [email protected] with the following information, where applicable:

• Your full legal name and contact information
• Legal land description and/or municipal address
• A brief description of the proposed work
• Proposed start date and timing, if known
• Survey plan or sketch showing the proposed work and the full legal land location
• GPS coordinates of the proposed activity, if applicable
• Equipment and vehicle information, including weight and expected loads
• Keyera pipeline, facility, wellsite, access road or other affected asset information, if known
• Any applicable license, disposition, or other identifying numbers
• For road use requests, an access table identifying the Keyera roads to be used and the approximate distance on each road

Providing complete information with your initial request will help Keyera assess your request and determine the appropriate next steps.

2. Keyera will review your request

Requests are processed in the order they are received. Processing times vary depending on the type and complexity of the request, the completeness of the information provided, and applicable regulatory requirements. Requests involving federally regulated or CER-regulated assets may be subject to additional requirements and timelines.

Keyera may:

• Provide written consent subject to standard or project-specific conditions;
• Request additional information or revisions;
• Work with you to address safety or operational concerns; or
• Decline the request where a safe or acceptable solution cannot be identified.

3. Receive written consent before proceeding

Written consent must be received before work begins. Verbal consent is not an approved Keyera process and will not be provided.

If your plans change after consent has been issued, contact Keyera before proceeding. Changes or cancellations may require additional review and, where applicable, additional charges.

4. Complete required locates and follow all conditions

Once written consent has been granted, arrange for the required pipeline locate through your local One Call service within the applicable timeframe before beginning work. Follow all requirements, conditions and instructions provided by Keyera and keep the written consent and supporting documentation available at the worksite.